Plumbing
Elbow, bend and knuckle are the same part with three names — and the customer uses one, your catalogue another. Tablia searches by meaning, not by identical text, and returns the quote for the salesperson to check.
The customer asks three stores and buys from whoever answers first. How many lines does your salesperson look up twice because the part is catalogued under another name?
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Good morning! I need the material for the riser, can you quote it?
Good morning! Send the list right here — text, a photo of the paper or a file.
10 elbow 90 3/4 solvent weld 6 coupling 3/4 solvent weld 4 tee 90 25mm 2 ball valve 3/4 20 pvc pipe 25mm 6m 1 flange adaptor 3/4
Got it. That is 6 items — I am checking them against the store's stock now.
Quote #HV18 is ready. 5 of the 6 items; I marked the 3/4 flange adaptor as missing.
📄 quote-HV18.pdf
Can the valve be another brand?
It can. Here is version 2 of #HV18 with a ball valve from another brand; the previous one is now superseded.
📄 quote-HV18-v2.pdf
Illustrative conversation. Store, items and codes are examples.
The same list asks in inches on four lines and in millimetres on two. The store's catalogue uses one of the two — never both.
Store WhatsApp
Good morning! I need the material for the riser, here is the list:
10 elbow 90 3/4 solvent weld
6 coupling 3/4 solvent weld
4 tee 90 25mm
2 ball valve 3/4
20 pvc pipe 25mm 6m
1 flange adaptor 3/4
07:12
What Tablia read
5 of 6 items found. Whatever is missing goes to the salesperson with the customer's original wording — nothing disappears from the quote quietly.
Illustrative example. The list and the catalogue names are fictional.
Exact-text search does not find “bend” when the customer wrote “elbow”. Search by meaning does — and that is the difference between quoting six lines and quoting ten.
In the catalogue that part may sit as PVC 90 BEND SOLVENT WELD 25MM. Different name, different unit, same part. That is the kind of match search by meaning solves and exact-text search does not.
Three names, one part
Elbow, bend and knuckle live side by side at the same counter. The customer uses the name they learned.
Solvent weld is not threaded
Same bore, same look on the list, and parts that do not fit together on site.
Inches and millimetres
The customer asks in inches, the catalogue stores millimetres. Both are right, and only one is written down.
The list is read line by line, and the number that is a quantity is kept apart from the bore and the length of the pipe.
3/4, 25 mm, solvent weld and threaded stay attached to the item, instead of becoming loose text that gets lost in the search.
Alternative names recorded on the product are searched too. That is how “elbow” finds what your store calls a bend.
Matching is by what the item means, not by text lining up character for character with the catalogue description.
A fitting your store does not carry goes to the salesperson with the customer's original wording, instead of becoming a similar part.
The list can arrive as
Handwriting is the only one that does not go in — returning a wrong quantity that looks right is worse than refusing the file.
What you upload
The stock file your store already uses, in CSV, XLS or XLSX. Tablia recognises the code, description and price columns with the help of artificial intelligence, and you check the mapping before it takes effect. If your catalogue stores everything in millimetres and the customer asks in inches, it is search by meaning that bridges the gap.
What it does with what it could not find
The fitting appears to the salesperson flagged as not found, with the customer's original wording. Tablia does not move up a bore size to find something similar. The decision is your team's: add the part, propose an equivalent, adjust the quantity or say the store does not carry it.
Nothing is sent to the customer automatically. The salesperson reviews item by item, adjusts quantities, swaps products, sets the price and decides when to send.
In plumbing it is the review that prevents the worst error: the part that arrives looking close enough, goes into the job, and only shows up as a problem after the wall is closed.
Tablia takes on
You decide
Yes, and it is the most common case in this trade. The search is by meaning, and alternative names recorded on the product are searched too. The customer does not have to use exactly the word in your description.
They almost never do. Tablia infers the unit from the item and from the context of the other lines — pipe usually comes in lengths, fittings in pieces. The inference appears on screen next to the item, and the salesperson corrects it if they disagree.
There is no conversion rule inside it, and it is better to say so now. What there is, is search by meaning, which usually reaches the equivalent part. When no match comes, the item arrives to the salesperson as not found, rather than as a guess.
No. You upload the stock file you already use, in CSV, XLS or XLSX, and Tablia recognises the code, description and price columns with the help of artificial intelligence. You check the mapping before it takes effect.
It appears to the salesperson flagged as not found, with the customer's original wording beside it. It does not turn into a similar part and it does not vanish from the list. The decision is yours: add it, propose an equivalent, or say the store does not carry it.
PDF, a photo in JPG or PNG, a spreadsheet in XLSX or XLS, a document in DOCX, CSV or typed text. The only one that does not go in is a handwritten list: Tablia does not accept handwriting, so it never returns a wrong quantity that looks right.
Never. Nothing is sent without the salesperson. They review item by item, adjust quantities, swap products, set the price and decide when to send. Tablia takes on the typing and the searching; the decision stays with whoever knows the job.
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In the demo we use a list your store received this week, against your own catalogue. It is the fastest way to find out whether Tablia can handle what you sell.
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