Selling and serving over WhatsApp
Connect your store’s WhatsApp Business to Tablia. The customer sends the list in the same chat as always and gets product, price, availability and a quote — no app to download, no link to open, no sign-up.
Your salesperson steps in whenever they want, with the quote already assembled.
Book your demoHome & Materials
online
Good afternoon! I need a quote for a small job.
Good afternoon! Send the list right here — text, a photo of the paper or a file.
📎 back-extension-list.pdf
PDF · 1 page
Got it. That is 14 items. I am checking them against the store's stock now.
Quote #A7C3 is ready. 12 of the 14 items are available — I marked the other 2 as missing.
📄 quote-A7C3.pdf
Do you have the cement in another brand?
We do — 50kg Portland cement in three brands, at three different prices. Want me to swap it?
Yes, go with the cheapest one.
Swapped. Here is version 2 of #A7C3 — the previous one is now superseded.
📄 quote-A7C3-v2.pdf
Illustrative conversation. Products and brands are examples.
In the chat, on their own
Most of what clogs the counter is a factual question with a factual answer. That comes back at once, at any hour — and the salesperson is free for what actually needs a person.
A photo of the paper, the architect's PDF, a spreadsheet or text typed into the chat. The customer formats nothing — Tablia reads it and breaks it out item by item, with quantities.
“How much is a bag of tile adhesive?” gets an answer straight away, at the price in your own inventory. No waiting for a free salesperson.
Availability answered inside the conversation. What is not there is said to be not there — never promised and then quietly dropped from the quote.
The full quote arrives in the chat, carrying the store's identity, ready for the customer to forward to whoever decides.
Swap a brand, change a quantity, drop an item. Each request creates a new version of the same quote, and the previous one is marked superseded.
With the quote code, the customer can look up what they asked for weeks ago without redoing anything.
How to connect
The number your store already uses and customers already have saved. Nobody has to be told anything, no new cards printed, no sign to change.
It is the same stock that feeds quotes on the platform. There is no parallel catalogue to maintain and no price to update in two places.
Which salespeople join the queue, at what hours, and at what point the conversation is handed to a person.
On their side it is the same WhatsApp as always. On yours, each conversation becomes a quote with a code, a version and a status in the dashboard.
For the people selling
Serving over WhatsApp is already what your team does. What changes is what they find when they open the chat.
By the time the salesperson takes over, the list has been read and the quote is assembled. They step in to negotiate, not to transcribe an order.
One tap and the conversation is theirs, with the whole history in view. The customer repeats nothing — not what they asked for, not who they already spoke to.
Anyone already served by someone lands with that person again. The relationship the store built does not get lost in a queue.
Every conversation stays with the store. A salesperson on holiday, off shift or gone does not take their customers' history with them.
One system
A new channel usually turns into an island: another catalogue, another report, another place to look when the customer chases you. Here there is no second database to reconcile.
Frequently asked
No. The connection is made on the WhatsApp Business number your store already uses. For the customer nothing changes: it is the same contact they already have saved.
WhatsApp Business is required. If your store still uses the personal app, the migration is done through WhatsApp itself and keeps the conversations.
To both. Tablia answers the factual things immediately — price, availability, the quote. The salesperson steps in whenever they want, whenever the customer asks, or whenever the conversation goes off script.
It keeps going. A request that arrives at 3am or on a Sunday is read and answered, and is already quoted by the time the team opens the store.
As many as the store needs. One number, several people, each with their own queue — no fighting over a phone and no duplicated conversation.
No. It is the same inventory that already feeds quotes on the platform, imported from the file your store already keeps.
The item is flagged as missing, in the conversation and in the quote. It is recorded in the dashboard — it is purchasing information, not a mistake to hide.
Let’s talk
In the demo we connect a test number and quote a real list from your store, exactly the way your customer would send it.
Book your demo