Legal document
These conditions govern use of the Tablia platform. They describe what the Platform does, what each party answers for, and where the limits are — especially the limits of automated quoting, which is where expectations usually diverge.
Last updated: August 21, 2026
This is a translation. The binding version of this document is the Portuguese one, published at tablia.com.br. It carries the same version number — the version identifies the document, not the translation. Where the two diverge, the Portuguese text prevails.
These Terms are a contract between you and Tablia Serviços Tecnológicos Ltda., company ID (CNPJ)53.734.413/0001-66, with registered office at Rua Professor Estevão Pinto, 555 — Serra, Belo Horizonte, MG, CEP 30.220-060.
They reach three groups, with different obligations:
If these Terms conflict with the commercial agreement signed with the Store, the agreement prevails. If you do not agree with these conditions, do not use the Platform.
Tablia provides a tool that reads product lists, looks up the matching items in the Store's Inventory and assembles a draft quote for the Store to review and send. We also provide the tracking dashboard, PDF generation and the integrated service channels.
Tablia does not:
The Platform is supplied as a service, hosted by us. No software is delivered for installation, and no ownership of the system is transferred.
Stores are registered by Tablia itself, after contracting. There is no publicly open account creation. First access is handed to the person the Store names as administrator.
The Platform has two roles, with different reach:
It is up to the Store to assign roles correctly and to review them when someone leaves the team.
Credentials are personal and non-transferable. Every action taken with them is attributed to the corresponding User. After repeated failed sign-in attempts, the account is temporarily locked for security.
Report any suspicion of unauthorised access to us immediately, through the channel in section 18.
The quality of what the Platform delivers depends directly on what the Store feeds it. These are the Store's obligations, not ours:
Keeping the Inventory correct
Prices, units, codes and availability are the Store's sole responsibility. The Platform reproduces what was imported — it does not validate, correct or audit prices. An out-of-date Inventory produces a quote with out-of-date prices.
Reviewing before sending
Every quote passes through a Store User before it reaches the End Customer. That check is the Store's obligation, not Tablia's.
Answering for the service
The commercial and consumer relationship is between the Store and the End Customer. Tablia does not sell, deliver or charge, and is not a party to that relationship.
Controlling who has access
Creating, reviewing and disabling its Users' access, and reporting immediately any suspicion that a credential is being misused.
Holding rights over what it uploads
The Store declares that it holds the necessary rights over the Inventory, the brand, the logo and any other content it uploads to the Platform.
Complying with the law that applies to its business
Including consumer rules, price advertising rules and the tax obligations arising from the sales it makes.
This is the most important point in these Terms for anyone receiving a quote. The quote the Platform generates is a commercial proposal from the Store, subject to the conditions the Store itself sets. Unless the Store states otherwise in the document itself:
Each quote has a code and a version. Issuing a new version marks the previous one as superseded, and it is the most recent version that counts. A quote marked superseded is not a basis for negotiation.
The link is shareable. Each quote's address was made to be sent over WhatsApp or email and requires no password. Anyone with the link reaches the document. Treat it the way you would treat the paper estimate.
The Platform uses artificial intelligence to read the list sent and to find the matching products. That technology is probabilistic: it is right most of the time and it can be wrong. Possible errors include an unrecognised item, a quantity read incorrectly, an imprecise product match, and an item that exists being marked as missing.
That is why human review is mandatory and not optional. The Platform hands a draft to the Store User, who checks it, corrects it and decides what to send. By sending the quote, the Store takes on its content.
Handwritten lists are not accepted: reading them is not reliable enough to become a price. The supported formats are PDF, PNG, JPG, XLSX, XLS, DOCX, CSV, TXT and typed text.
Tablia does not guarantee an accuracy rate, an exact processing time or an identical result between runs, and may change its artificial intelligence provider to keep the quality of the service.
You contract nothing with Tablia by requesting a quote, and you pay us nothing. Your commercial relationship is with the Store.
By sending a list, you declare that:
Complaints about price, product, timing, delivery or service go to the Store, which is the supplier. Nothing here removes your rights as a consumer in relation to it.
When using the Platform, the following are prohibited:
We may suspend access immediately, without prior notice, on reasonable indication of prohibited conduct, of a security risk, or on the order of a competent authority. Wherever possible we will notify the Store and give it an opportunity to correct the situation.
Each Store has a monthly processing volume set in the contract. That volume is measured and can be checked. When it is reached, we will get in touch to deal with the overage or with a change of plan.
The Platform also applies technical request limits per origin, to protect the service against abusive use. Those limits are not intended to restrict legitimate use.
We work to keep the Platform continuously available, but it is not free of interruptions. There may be downtime for scheduled maintenance, emergency fixes, an infrastructure provider failure or an event outside our control.
Tablia commits to 99.5% monthly availability of the Platform, measured per calendar month. The calculation excludes scheduled maintenance announced in advance, interruptions caused by the Store's act or omission, and force majeure events.
If measured availability falls below that percentage, the Store is entitled to a credit of 10% of the affected month's subscription, deducted from the next invoice. The credit must be requested within 30 days of the end of that month, and it is the only remedy owed for downtime.
Scheduled maintenance will be announced with reasonable notice and, wherever possible, carried out outside business hours.
The amounts are set out in the commercial proposal accepted by the Store, which prevails over this section in case of divergence. The rules below describe the model.
The Platform is charged as a monthly subscription, in bands defined by the volume of quotes processed in the month. The contracted band, the included volume and the amount are set out in the proposal.
Once the band's volume is exceeded, Tablia notifies the Store and the parties deal with the overage: it is charged in the next cycle at the unit price in the proposal, or the Store moves to the higher band. The service is not interrupted for excess volume.
There is no free trial period. Contracting includes a one-off onboarding fee, charged at signup, covering import and adjustment of the Inventory, configuration of the Store and training of the team.
During suspension the Store's data is preserved and access is restored once payment is settled. Quotes are not processed while access is suspended.
Amounts are adjusted annually by the variation of IPCA/IBGE, Brazil's official consumer price index, on the contract's anniversary date, or by whichever index replaces it if it is discontinued.
Extraordinary review. The Platform depends on artificial intelligence and infrastructure services whose price is set by third parties and moves independently of Brazilian inflation. If that cost rises significantly above the index, the parties will negotiate a review of the amounts in good faith, with written notice at least 60 days in advance. A Store that does not agree may terminate at no cost up to the date the review takes effect.
The Platform, its code, its interface, its brand and the associated documentation belong exclusively to Tablia. The contract grants the Store a non-exclusive, non-transferable and revocable licence to use them, limited to the contract term and to the purposes of these Terms.
The Store's content remains the Store's. Inventory, brand, logo, quotes and its customers' data stay with it. The Store grants us only the licence needed to host, process and display that content in running the service.
We may use statistical and aggregated data, with no identification of the Store or of any person, to measure performance and improve the Platform.
Suggestions and comments sent about the Platform may be incorporated into the product, without that creating any right to payment or co-authorship.
Processing of personal data is described in the Privacy Policy, which forms part of these Terms.
In short: Tablia is the controller of Store Users' data and of the data of anyone who gets in touch through the site, and the processor of End Customers' data, whose controller is the Store. The Store is responsible for having a legal basis for the processing it instructs, and for informing its customers.
The obligations of that relationship are in the Data Processing Agreement, which forms part of these Terms and applies automatically on contracting, under LGPD art. 39. On matters of data protection, that agreement prevails over these Terms.
Each party will comply with Brazilian Law 13,709/2018 as it applies to them, and will notify the other without delay of any security incident involving it.
These Terms apply for as long as access to the Platform lasts. At contracting, the Store chooses between two arrangements:
Annual
A 12-month commitment, with a discount on the monthly amount and automatic renewal for an equal period. 60 days' notice to opt out of renewal. Terminating before the end of the period carries a penalty proportional to the remaining balance, matching the discount already enjoyed.
Monthly
No minimum term, at the full amount, with automatic renewal each cycle. Cancellation at any time with 30 days' notice, with no penalty.
The onboarding fee in section 12.2 is not refunded under either arrangement.
Once the contract ends:
We may terminate immediately in the event of a serious breach of these Terms, unlawful use of the Platform, or non-payment not cured within the contractual period.
Tablia is liable for direct damages it causes through a proven breach of these Terms, subject to the limits in the commercial agreement.
Tablia is not liable for:
Liability cap. Except as set out below, Tablia's total liability for any claim relating to these Terms is limited to the amount actually paid by the Store in the 12 months preceding the triggering event.
That cap does not apply to wilful misconduct, fraud, breach of confidentiality, or any case in which the law forbids a limitation — including in relation to consumers.
Nothing in this section removes liability that the law does not allow to be excluded, including in relation to consumers.
We may change these Terms to reflect changes in the service or in the law. The date of the last update is always at the top. Material changes will be communicated to the Store with reasonable notice, and continued use of the Platform after they take effect means agreement.
If the Store does not agree with a material change, it may terminate at no cost up to the date the change takes effect.
These Terms are governed by Brazilian law. The courts of Belo Horizonte, MG, Brazil, are elected to settle disputes, with any other venue waived, save for a consumer's right to bring an action in the courts of their own domicile.
Contact: [email protected] for personal data matters, and the form on this site for commercial and support matters.
Tablia Serviços Tecnológicos Ltda. · Company ID (CNPJ) 53.734.413/0001-66 · Rua Professor Estevão Pinto, 555 — Serra, Belo Horizonte, MG, CEP 30.220-060